Atypical Thing Shop Policy

Welcome to Atypical Thing, where each piece of jewellery is handcrafted to order with care and precision. Please take a moment to review our shop policies.

Order Processing

• Made to Order: Each piece is handcrafted to order. Please allow 2-3 weeks for creation and processing.

• Customization: Custom orders are welcome. Please contact us to discuss your unique requirements and timelines.

Payment

• Methods: We accept major credit cards, PayPal, and other secure payment methods.

Shipping

• Tracking: All orders include tracking information, which will be provided once your item has shipped.

Returns and Exchanges

• Eligibility: Returns and exchanges are accepted within 14 days of delivery for non-customised items.

• Conditions: Items must be returned in their original condition and packaging. The buyer is responsible for return shipping costs.

• Custom Orders: Custom or personalised items cannot be returned or exchanged unless they arrive damaged or defective.

• Earrings cannot be returned due to hygiene reasons.

Repairs and Resizing

• Repairs: We offer repair services for our jewellery. Please contact us for a quote and instructions.

• Resizing: Resizing services are only available for Atypical Thing rings. Fees may apply depending on the complexity of the work.

Sustainability Commitment

• Materials: All our jewellery is made from recycled gold and silver, reflecting our commitment to sustainability and ethical practices.

• Packaging: We use eco-friendly packaging materials to reduce our environmental impact.

Customer Support

• Contact Us: For any questions or concerns, please reach out to us via email at atypicalthing@outlook.com or through our website’s contact form.

• Response Time: We aim to respond to all inquiries within 24-48 hours (working days)

Thank you for choosing Atypical Thing. We are dedicated to providing you with beautifully crafted, sustainable jewellery.